Refund Policy

At Ecovygreen we believe in being clear about money. This Refund Policy sets out our position on payments and refunds. It is written to be transparent and to respect the rights you hold as a consumer under Australian law and comparable international frameworks.

Our content is currently free

The recipes, meal plans and guides published on this website are provided free of charge as general informational content. We do not currently sell products, subscriptions, downloads or paid memberships through this website. Because no payment is taken, there is ordinarily nothing to refund for the everyday use of this site.

Scope of this policy

This policy applies to any transaction that may, in the future, be offered directly through Ecovygreen. It does not apply to purchases you make from third parties, including ingredients, equipment or services bought elsewhere, which are governed by the terms of those separate providers.

If we introduce paid resources

Should we choose to offer optional paid resources in the future, such as a downloadable collection of recipes or an educational guide, this policy explains how refunds would be handled. We would also display clear pricing and purchase terms at the point of sale before any payment is taken.

Refund eligibility

If paid resources are offered, you would generally be eligible for a refund where:

• a digital item was not delivered or could not be accessed due to a fault on our side;
• the resource was materially different from its description at the time of purchase;
• you request a refund within the stated cooling-off window described at the point of sale;
• a refund is required under applicable consumer protection law.

How to request a refund

To request a refund for any future paid resource, you would contact us with the following details:

1. the name used at the time of purchase;
2. the date of the transaction and a reference or receipt number;
3. a short description of the reason for your request.

You can send this information through our contact form or by using the details below. We will acknowledge your request and let you know the outcome.

Processing time

Where a refund is approved, we would aim to process it within fourteen (14) days of confirming the request. Refunds would normally be returned using the original payment method. The time it takes for funds to appear may depend on your payment provider.

Items that may be non-refundable

Certain items may not be eligible for a refund, to the extent permitted by law, including:

• digital resources that have been fully accessed or downloaded, except where they are faulty or not as described;
• requests made after any stated refund window has closed;
• resources purchased from a third-party platform rather than directly from us.

Your consumer rights

Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law or other mandatory consumer protection legislation. Under the Australian Consumer Law, certain guarantees apply to goods and services that cannot be excluded. Where those guarantees apply, you may be entitled to a remedy that this policy does not otherwise restrict.

Resolving disputes

We aim to resolve any concern quickly and fairly. If you are not satisfied with our response to a refund request, we encourage you to contact us again so we can discuss it. You may also seek assistance from the relevant consumer protection authority in your jurisdiction.

Changes to this policy

We may update this Refund Policy if our offerings change or to reflect updates in the law. Any revision will be shown by updating the date at the top of this page. We recommend reviewing this policy before completing any future purchase.